MIRROR

Delete Your Account

We're sorry to see you go. Here's how to request complete deletion of your account and data.

Just want to cancel your subscription?

If you only want to stop being billed and don't need your account deleted, you can cancel your subscription without losing your progress. Open the MIRROR app, go to Settings, and tap "Manage Subscription & Billing". You'll keep access until the end of your current billing period.

How to Request Deletion

Option 1: Email Us

Send an email from the address associated with your MIRROR account to:

support@mimirror.health

Use the subject line: "Account Deletion Request"

Option 2: From Within the App

Go to Settings in the MIRROR app and select "Delete Account" at the bottom of the page.

What Gets Deleted

Upon processing your request, we will permanently delete the following within 30 days:

Your account profile, email, and login credentials
All practice session transcripts and voice recordings
Performance scores (BEACON scores, exercise results)
Learning progress and completion records
Any transcripts submitted for analysis
Stripe customer ID and subscription metadata

What We Cannot Delete

Stripe (our payment processor) maintains its own transaction records independently. You may contact Stripe directly regarding their data retention. Aggregate, de-identified analytics data that cannot be linked back to you may be retained.

Processing Time

Deletion requests are processed within 30 days. You will receive an email confirmation once your data has been deleted. If you have an active subscription, it will be cancelled and you will not be billed further.

Questions?

Contact us at support@mimirror.health for any questions about data deletion or your privacy rights. See our full Privacy Policy for more details.